Field User Subject Expert (SME)

The Field User Subject Matter Expert (SME) for the Innova Well Seeker Software provides expert support, training, and consultation to our field operations teams. As the Field User SME, the incumbent will be the primary point of contact for users operating the Well Seeker Software in the field, guiding them through product implementation, troubleshooting, and ensuring that the solution meets on-site operational needs. The incumbent will be responsible for understanding user workflows, translating business requirements into effective software applications, and helping users maximize the capabilities of the Well Seeker Software. This is a hands-on, field-oriented role that may require travel to client sites and well operations to gather feedback, provide training, and resolve technical challenges.

 

Specific Accountabilities (not all-inclusive)

 

• Field Support & Troubleshooting: Provide direct, on-the-ground support to field teams using the Well Seeker Software, troubleshooting and resolving issues related to the software functionality, performance, and integration with field equipment.

• User Training & Guidance: Conduct training sessions for field users (operators, engineers, technicians) to ensure they can effectively use the Well Seeker Software, tailoring training content to the specific needs of the field environment, and ensuring practical, hands-on understanding of the product.

• Workflow Optimization: Work closely with field teams to understand their workflows, noting any obstacles and operational challenges, and providing recommendations on how to optimize Well Seeker’s functionality to better fit field needs.

• Real-Time Support & Decision-Making: Provide real-time support during critical operations, assisting field teams in utilizing Well Seeker's data analytics and predictive capabilities to make informed decisions on-site.

• Product Feedback & Improvement: Collect feedback from field users to guide product improvements and enhancements. Collaborate with product development teams to communicate field requirements, report bugs, and prioritize feature requests based on user feedback.

• Documentation & Reporting: Assist in developing field-specific user manuals, quick-start guides, and troubleshooting documentation. Document recurring issues, resolutions, and feedback to contribute to knowledge sharing within the organization.

• On-Site Visits & Travel: Potential visits to client sites may be required for on-site support, training, and consultation, including in remote or challenging environments. Travel requirements will vary based on customer locations.

• Assist other departments with various projects when time permits.

• Perform all duties to meet the responsibilities listed in the Employee and Corporate HSE Handbooks.

• Perform duties according to the Company’s quality system procedures and work instructions.

 

The candidate will have a minimum of 3 years’ experience in the field or remote operations. Must have a proven track record of training and supporting users in a field environment, ideally with software or data-driven tools. Hands-on experience using or supporting software products related to directional drilling, well optimization, or field operations is a must. A familiarity with data visualization, well monitoring software, and cloud-based systems used in energy field operations, as well as experience with troubleshooting software and hardware integration issues in a field setting. Understanding data formats such as WITSML, RESQML, or other oil & gas data standards is preferred.

Strong interpersonal/communication skills, with the ability to engage with field staff and translate technical concepts into practical solutions. This individual will be proactive with a problem-solving mindset with the capacity to operate independently in the field.

 

Please submit your application to Bianca LaCombe – Well Planning Manager

blacombe@phxtech.com

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Client Support Specialist

The primary goal of the Client Support Specialist is to assist the Sales and Operations departments by providing the needed information to exceed customer expectations and realize Company objectives. The incumbent will be involved in all phases of project management, including prospecting, bidding, planning, execution, and post-project evaluation. A specific focus of this role will be to continuously evaluate our performance through key indicators and utilize these metrics to maximize profitability for Phoenix and its customers. The Client Support Specialist will be guided by the principle that we will never lose a customer due to something that is under our control.

 

Specific Accountabilities (not all-inclusive)

 

• Assist with the collection and interpretation of data; analyze results using statistical techniques and provide ongoing reports.

• Assist in the investigation of equipment incidents and document the detailed fact-based findings.

• Check daily final cost reports from the field to ensure they match the sales bid and submit to accounting for billing.

• Collect revenue and cost information to conduct profitability analysis.

• Assist with the creation of technical data to be provided to our customers on their projects, including but not limited end-of-well reports, quarterly reviews, engineering reports, and specialized presentations.

• Identify, analyze, and interpret trends or patterns in complex data sets.

• Support optimization efforts for assigned projects to maximize downhole tool life and efficiency.

• Assist other departments with various projects when time permits.

• Perform all duties so as to meet the responsibilities listed in the Employee and Corporate HSE Handbooks. 

• Perform duties according to the Company’s quality system procedures and work instructions.

 

This candidate will have a degree from a post-secondary Engineering or Petroleum Technology program. This individual must be highly organized with superior verbal and written communication skills, along with strong analytical skills with the ability to solve problems and distribute information efficiently. This position requires excellent attention to detail and accuracy. The candidate will have the ability to identify priorities and manage multiple tasks simultaneously to meet deadlines. Must be proficient in MS Office (Excel, PowerPoint, Word, Power Bi). Knowledge of the oilfield drilling process and the tools used in field experience is beneficial.

 

Please submit your application to Ian Stevenson, RSS Sales Engineer: IStevenson@phxtech.com

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Jr. Machine Learning / Data Scientist

The Jr. Machine Learning / Data Scientist will be instrumental in assisting our team in solving complicated problems through data analysis. This person will collaborate closely with our data architect, analytics, and engineering teams to create, build, and improve machine learning models and data-driven solutions. This person will also assist with researching and evaluating off-the-shelf AI technologies and solutions to speed up our development process.

 

Responsibilities also include:

 

• Work closely with data architects, analysts, and information technology to collect, clean, and preprocess data to build high-quality datasets for analysis and model development.

• Research and evaluate off-the-shelf AI products and tools, such as pre-built machine learning models, frameworks, and cloud-based solutions, to integrate into the development pipeline where applicable.

• Assist in the design, training, and evaluation of machine learning software and models, including supervised and unsupervised learning techniques.

• Assist with identifying relevant features and transforming raw data into meaningful inputs for data analytics and machine learning algorithms used across the Company.

• Assist in analyzing model performance with relevant metrics and optimizing for accuracy and efficiency.

• Document methodologies, experiments, and findings clearly, and present results to stakeholders in an understandable and actionable format.

• Collaborate with cross-functional teams (engineers, analysts, product owners, IT, and software developers) to implement data-driven solutions.

• Assist other departments with various projects when time permits.

• Perform all duties so as to meet the responsibilities listed in the Employee and Corporate HSE Handbooks.

• Perform duties according to the Company’s quality system procedures and work instructions.

 

The successful candidate will have a bachelor’s degree in computer science, data science, statistics, mathematics, engineering, or similar discipline, along with a master’s or PhD (recommended) in data science, machine learning, AI, applied statistics, and computational science. Experience with data-oriented programming languages, statistical software, database software, and a comprehensive knowledge of machine learning and deep learning methods and techniques is required. This is a Houston-based location. The ability to travel to Canada is essential.

 

Please submit your application to Stephanie Mertz - Digital Strategy & Implementation Manager smertz@phxtech.com

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USA Drilling Optimization Manager

We have an opening for a USA Drilling Optimization Manager based out of Houston or Midland TX. The USA Drilling Optimization Manager’s primary goal is to maximize the performance and efficiency of the USA Prism Optimization Center, doing so by managing the flow of information from data collected at the well site and transferred to the optimization center to be distributed appropriately. This includes providing expertise, direction, and advice on the operation, execution, documentation, and analysis of all Prism Center related activities.

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Responsibilities also include:

 

• Provide coaching, training, expertise, advice, and leadership to the Prism team to achieve the overall objective of maximizing operational efficiency while minimizing system, process, and human error incidents.

• Provide recommendations to customers on how to drill their wells as efficiently as possible and manage the flow of information from the field to the Prism Center then to the respective end users.

• Manage the daily drilling performance tracking process with the assistance of the Operations and Sales groups.

• Maintain sufficient operational performance to improve product delivery and customer service, including holding the team accountable for performance standards and in-depth investigation of technical drilling issues associated with MWD, and performance drilling motor equipment.

• Manage the process of documenting historical and current drilling performances including ensuring all project KPI’s are successfully collected in the most efficient manner.

• Work closely with the Reliability department to ensure useful run data is available to assist in incident management and ensure drilling performance related information and/or optimization requests are filed appropriately in the Company’s incident reporting program(s).

• Work closely with the Operations and Sales teams to ensure field personnel and operations management have useful data to track performance. This includes assisting with the creation of DOD’s, daily reports tracking performance, technical analysis, and recommended actions for performance improvements.

• Work with the Operations department stakeholders to develop and implement formal policies, procedures, and technical alerts that will benefit the overall performance of our equipment and services. Distribute to all stakeholders and follow up on items addressed.

• Work closely with QA/QC, performance drilling motor, MWD and Reliability departments to assist with technical drilling performance data that contributes to improvements in reliability and/or design.

• Assist with the development of the Company’s optimization reporting and analysis tools, including leading development groups, assigning development teams to key objectives and tasks, and making recommendations on continual improvement initiatives with the Company.

• Assist Technical Marketing Representatives when addressing technical issues raised by potential and existing customers, ensuring they have useful, accurate data to present to customers.

• Assist other departments with various projects when time permits.

• Perform all duties to meet the responsibilities listed in the Employee and Corporate HSE Handbooks.

• Perform duties according to the Company’s quality system procedures and work instructions.

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The successful candidate will have a Minimum 10 years’ experience in the directional drilling industry with an emphasis on performance drilling motors, MWD, and RSS as well as a Minimum 3 years’ of Drilling Optimization management experience with specialized knowledge of drilling tool manufacturing, operating, and servicing. A degree in engineering or geology, or a technical or mathematics post-secondary diploma is preferred. The candidate must have an expert level of understanding of downhole conditions and drilling dynamics, be proficient in drilling industry software, including software specifically focused on well planning/engineering, drilling data acquisition, data presentation (PowerPoint and Power BI). 

 

Please submit your application to Christopher Brockman – Drilling Engineering Manager: careers@phxtech.com.

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MWD Operator

We are seeking motivated, dynamic, and team-oriented individuals to fill the role of Measurement While Drilling (MWD) Operator. All applicants must have strong communication, organization and problem solving skills, attention to detail, and willingness to work in a rig environment. The MWD Operator is accountable for providing real-time survey data for carrying out directional and horizontal drilling operations.  They must exercise judgment to determine the appropriate action at the well site by relying upon hands-on and classroom-based training of standard principles, theories, concepts, and techniques. 

 

Responsibilities also include:  

 

• Prepare tools for the field. This includes a full function test in the shop of the downhole and surface gear, an inventory of kit tools, and proper packing and securing of kit tools for travel.

• Set up primary string, back-up string, rig equipment, and surface gear once tools arrive on location.

• Install MWD/LWD system into drill string, set tool face offset or orienting sub, surface test tools, and survey while running in the hole. This also includes recording downhole measurements related to drilling with tools, sliding, rotating, calculating battery usage and surveying at the end of a kelly, filling out run reports and survey sheets, and troubleshooting the tool in the hole.

• Complete rig out and prepare tools for shipping to operations, including the cleaning and packing of tools into kit boxes, preparing necessary run reports and end of well reports, and forwarding any reports to the Directional Driller for job folder.

• Participate in the servicing of tools in the shop by informing the shop staff of any concerns or problems, turning in run reports, and entering information into the MWD databases.

• Attend, complete, and successfully pass all training courses as required.

• Interact with customers and other Phoenix personnel in a positive, problem-solving manner.

• Carry out duties according to established Phoenix health and safety program, including those relating to Company rules, hazard reporting, use and care of tools, safe work practices, use of P.P.E. and accident reporting.  When on site follows the health and safety program of the owner or prime contractor.

 

The successful candidates must have a valid driver’s license. Completion of a technical program is preferred, or military veterans with honorable discharge.

 

Classroom and in-field training will be provided to successful candidates without previous rig experience.

 

You must be eligible to work in USA to apply.

 

Please submit your application to Andres Alcala, MWD Manager: AAlcala@phxtech.com

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Directional Drillers

We are seeking experienced, motivated, dynamic, team-oriented Directional Drillers for work across the USA. Directional Drillers are accountable for providing the customer with the tools, equipment and expertise required to meet the directional and horizontal drilling objectives.

 

Responsibilities also include:

 

• Complete all pre-job equipment checks and communications requirements.

• Perform field location preparation work including equipment checks, document completion and communications with rig personnel and MWD Operators.

• Set up, direct, monitor, and trouble-shoot directional or horizontal drilling operations and related activities.

• Perform completions work including removal, packing and shipping of tools, communications with rig personnel and operations office, and post-job clean up.

• Deal with customer personnel and other Phoenix personnel in a positive problem-solving manner.

• Carry out duties according to established Phoenix health and safety program, including those relating to Company rules, hazard reporting, use and care of tools, safe work practices, use of PPE, and accident reporting. When on site follows the health and safety program of the owner or prime contractor.

• Complete required field paperwork.

• Keep Phoenix office informed of progress of well.

• Conform to Phoenix Drug & Alcohol Policy.

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The successful candidates must have a valid driver’s license and valid certificates in H2S Alive where applicable. Previous rig experience as a Directional Driller and/or a minimum of 3 years of experience as an MWD Operator is a requirement.

 

Please submit your application to: joejones@phxtech.com